We understand that you may need help outside of business hours, here are some answers to Frequently asked questions. Contact us for more information on anything relating to our business, or if you need help shopping.
FREQUENTLY ASKED QUESTIONS
Last Updated on September 13, 2022
If you don’t remember your password just click on “Forgot Your Password” or send us an email to info@simplusities.com.
Yes you will will have to create an account on our website in order to start shopping. You also have the option of sending a message including your order and delivery information, via Social Media @mysexpressions.
Packages are generally available for same and or next day pickup/delivery based on your location and the availability of bike messengers. While we strive to ensure delivery is timely, we cannot guarantee that third party services will be available for deliveries unless at least 2 hours notice is provided.
Orders are generally available for same and or next day pickup based on your location and the availability of products at the time your order is received. At least 2 hours notice is required for Local/Store pickups in Jamaica. We currently facilitate the following services:
- Knutsford Express Delivery
- Zipmail Delivery (Jamaica Post)
- Local Around-Town Bearer/Delivery Services
- Store Pickup
PAYMENT OPTIONS Conditions Apply, Please Confirm with your Sales Associate:
Cash On Delivery (COD) – in parishes with Store locations ONLY
Direct Deposit – NCB, Scotiabank, Sagicor or CIBC ONLY
Cards with Credit Card Features – Visa, MasterCard
Lynk Digital Currency by NCB
As a business in 24/7 operation, it is normal for us to run out of some items that are part of our regular inventory. We however, continuously strive to re-order top selling items as well as to introduce new and innovative products and trends to our market, and as such you the consumer may rest assured that if an item is out of stock, then unless we have said otherwise the product will be restocked within a reasonable amount of time.
If a customer has made a deposit on an inventory item that has run out of stock or has sold out during the course of the payment process, then Sexpressions reserves the right to either suggest a product of equal value or source a replacement or alternative within a reasonable period of time.
We do not offer cash refunds, nor do we accept returns on OPENED products. Returns will not be accepted on Opened Packages as well as on any other Perishable Product inclusive of but not limited to: Creams, Pills, Lubricants etc. which have a clearly visible broken or damaged seal.
Delivery/Shipping/Processing Fees are NONREFUNDABLE.
Please read WARRANTY AND RETURNS Section of our website for additional information on terms and conditions of warranty.
Packages are generally dispatched within 2 days after receipt of payment and are shipped either via Doorway Express, Tara Couriers, Zipmail or Knutsford Express with tracking and drop-off with signature confirmation as is available.
Whichever shipment choice you make, we will provide you with a link to track your package online as is available. Orders Outside of Jamaica will be delivered via EMS shipping.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Send us an Email via info@mysexpressions.com forwarding a copy of your order confirmation email/invoice as well as describing your issue. We will schedule return shipping. You may also visit our Store.
Please be aware that if we ship your package and it is refused by you or if you have entered your address incorrectly and it is returned to us – shipping charges will not be refunded.
Unfortunately we do not offer Cash Refunds, Exchange or Store Credit ONLY Within Three (3) Days of purchase. Item must be unused and unopened and free of user defects/damage.
If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!
All returns must be authorized by Lasean Cosmetics. Returned goods may not be used, opened or damaged. Some items such as custom orders are not refundable. In an attempt to ensure that Local and International Health & Sanitation standards are upheld many of our products and supplies are not returnable. Please contact us for details on whether or not your item may be returned.
If you would like to test a product first – Then please visit us in store – we are happy to help to find the right product for your needs!!!
Please be aware, there may be a 15-30% restocking fee, for opened but un/slightly used returned items, as well as cancelled layaway, special orders, custom orders or rush orders.
Unless we have miss-shipped or made a mistake in packaging your order – shipping and service fees are not refundable, and as such may not be transferred to any other purchase or applied towards return shipping.
All items to be exchanged must be fully inspected by both the seller and customer before a refund or exchange is authorized. In the event that the customer and seller are unable to meet face to face, inspection will take place via electronic media such as email or any other e-method.
Return-delivery dates are estimated by request submission and approval date.
We accept returns (unused) for an exchange within 3 days of purchase. If the return of an unused product is required within 3 days of purchase, an exchange of the product or a website credit will be offered at our discretion.
Layaway requests are non-refundable but may be transferred within Thirty (30) Days of request, along with proof of payment. Unfortunately delivery, shipping, return shipping and handling fees are non-refundable. Please refer to full details on Terms and Conditions
If you need to modify your order in any way or need instant assistance, then please contact us at +18764085656 or email support@mysexpressions.com
Please note that orders received after 9AM Monday to Saturday or on A Sunday, will be processed and shipped/delivered the next business day. The Business Week runs from Monday through Saturday, However, we can make arrangements to provide Sunday delivery. Please read our TERMS AND CONDITIONS page for additional information.
